Privacy Policy

1. Introduction

Wise Telecoms Limited and its affiliates (“Wise Telecoms”, “we”, “our”, or “Company”) take your privacy seriously and are committed to maintaining the accuracy, confidentiality, and security of your personal information.

We handle all personal data in compliance with the General Data Protection Regulation (GDPR) (2016/679), the Nigeria Data Protection Act (2023), and other applicable laws. Updates to this Policy may occur periodically; major changes will be communicated through notices or version headers.

This Policy applies only to our services and not to third-party sites or applications. Please review their privacy policies separately. IF YOU DISAGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES.

2. Types of Personal Data We Collect

• Personal Identification Data: full name, date of birth, nationality, telephone number, email address, residence, or national ID number.
• Usage Data: IP address, browser type/version, pages visited, time spent, device identifiers, and diagnostic data.
• Cookies: small files that track site activity; you may disable cookies in your browser, though some features may not function properly.
• Transaction Information: transaction details and recipient information.
• Correspondence: communications with customer support and survey responses.
• Device & Location Information: geolocation, browser, IP, device fingerprint, authentication data, and clickstream data.

3. How We Collect Your Data

1. Direct disclosure when you sign up or use our Services.
2. Communications through support channels (email, chat, phone, etc.).
3. Interactions with our emails or online research through social media.
4. Investigations on public databases for compliance purposes.
5. Participation in surveys or promotions.
6. Usage of Wise Telecoms products and transactions on your account.
7. Third parties such as identity verification services, credit agencies, and regulatory bodies.

4. Use / Processing of Personal Data

Your data is used internally to improve our website, notify you of updates, respond to inquiries, and enhance service quality. We process data under the following legal bases:

• Contractual Necessity: to provide products and services and fulfil our Terms of Use.
• Consent: when you explicitly agree to processing.
• Legal Obligation: to comply with laws and regulations.

Specific purposes include account management, benefit notifications, identity verification (KYC/AML/CFT), fraud prevention, customer relations, product improvement, personalized marketing, and compliance or audit requirements.

5. Transfer of Data

Your information may be stored or processed outside your jurisdiction. By using our Services and submitting information, you consent to such transfer. We take reasonable steps to ensure secure handling in accordance with this Policy.

6. Your Rights Over Your Data

You have the right to:

• Access and confirm the data we hold about you.
• Withdraw consent or object to processing (does not affect previous lawful processing).
• Rectify or update inaccurate data.
• Understand the purpose of processing and restrict it when appropriate.
• Request erasure of data (subject to law).
• Receive a copy of your data in a structured, machine-readable format.
• Object to direct marketing or contest accuracy of data.

Requests may be sent to hello@wisetelecoms.ng. We may charge a fee or refuse repetitive/excessive requests. Legally required records (e.g., invoices, audit logs) will be securely isolated but retained as mandated by law.

7. Security of Personal Data

We implement technical and organizational measures to protect data from accidental loss or unauthorized access. However, no system is 100% secure; you are responsible for protecting your login credentials and PINs.

8. Disclosure of Personal Data

We may share data with employees, financial partners, service providers, identity verification firms, consultants, or advisers who assist our operations. Data will not be shared except when you permit it, when required by law, or to protect the rights and safety of Wise Telecoms and its users.

9. Service Providers & Third-Party Sites

We may engage third-party companies to perform services on our behalf and they are bound to protect your data. Our Services may contain links to external websites; please review their privacy policies as we have no control over their practices.

10. Age Restriction

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe your child has submitted data, contact us at hello@wisetelecoms.ng so we can delete it.

11. Amendments to this Privacy Policy

We may update this Policy from time to time. Changes will be posted here and communicated via email or notice before taking effect. Please review this page periodically for updates.

12. Limitation of Liability

While we strive to protect your data, no method of internet transmission or storage is completely secure. You are responsible for keeping passwords confidential. By using our Services, you agree to this Policy and the associated risks.

13. Contact

For questions or concerns about this Privacy Policy, please contact us at hello@wisetelecoms.ng.