Data Retention Policy

1) Introduction

Wise Telecoms Limited and its affiliates (“Wise Telecoms”, “we”, “our”, or “the Company”) are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of that commitment, this Data Retention Policy governs our actions as they relate to the collection, use, and retention of Personal Information.

This Policy governs your access to and use of our products and services (collectively, the “Service”). Before using our Services or submitting any information through them, please review this Policy carefully. By using our Services, you consent to the collection, use, storage, and disclosure of your data and information as described herein.

IF YOU DO NOT AGREE WITH THIS DATA RETENTION POLICY, PLEASE DO NOT USE OUR SERVICE.

2) Definitions and Interpretations

• Account: a unique account created by a user on our website or mobile application to access our services.
• Consent: a user’s express agreement to process their personal data.
• Device: any internet-connected electronic device such as a phone, tablet, or computer used to access the Service.
• Personal Data: any information related to an identified or identifiable natural person.
• Processing: any operation or set of operations performed on personal data, whether automated or manual.
• Personal Information: any customer information including names, phone numbers, email addresses, locations, gender, or other identifiers.
• Policy: this Data Retention Policy.
• Platform: our website (www.wisetelecoms.ng) and mobile application on the Google Play Store.
• Service: all products and services offered to users via the Platform.
• Third Party: any entity other than the Company that may receive personal data (partners, vendors, service providers).
• User / You / Your: any person or legal entity that accesses or uses the Services, whether current, past, or otherwise.
• Wise Telecoms / Company / We / Us / Our: Wise Telecoms Limited, its affiliates, and any successor entity.

3) Consent

Knowledge and consent are required for the collection, use, and retention of Personal Information except where required or permitted by law. You may choose whether to provide us with your Personal Information; however, withholding certain details may limit our ability to provide you with the Service.

By accessing our Platform and using the Service in any manner, you confirm that you have read and accepted this Policy and consent to the data practices described herein.

4) Data Retention

We keep your information only as long as necessary to fulfil the purposes outlined in this Policy unless a longer period is required by law. We will not retain your personal information longer than permitted by applicable law.

The duration of storage depends on factors such as:

1. Contract terms agreed between you and us, or as long as needed for the original purpose;
2. Any statutory or regulatory retention period related to the transaction;
3. Whether you have requested deletion, provided no investigation or contract prevents it;
4. Whether other lawful bases exist for retention beyond the original purpose.

When no ongoing legitimate business need exists, we will delete or anonymize your information. If deletion is not possible (e.g., stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

5) How We Keep Your Information

We implement mechanisms to protect the integrity and confidentiality of your personal information in both digital and physical formats. Technical and organizational measures are applied to reduce risks of loss, misuse, unauthorized access, disclosure, or alteration.

Security safeguards include data encryption, firewalls, physical access controls to buildings and files, restricted access to authorized employees only, and processing limited to legitimate duties.

6) Reasons for Data Retention

We retain data only when necessary to effectively provide our services and comply with applicable laws and regulations, including:

• Providing ongoing service to users;
• Compliance with service-related regulations;
• Compliance with labour, tax, and other legal requirements;
• Security incident or investigation;
• Intellectual property preservation;
• Programmatic or operational data duplication where necessary.

7) Exceptions

Any exceptions to this Policy must be approved by our Data Protection Officer in consultation with Legal Counsel. In rare cases, a litigation hold may prohibit destruction of certain documents until released by Legal Counsel.

8) Updates and Modifications

We may update, modify, or revise this Policy periodically. The updated version will be effective immediately once posted on our Mobile Application. If material changes occur, we may post a prominent notice or send direct notification. We encourage users to review this Policy regularly to stay informed about our data retention practices.

9) Contact Us

If you have questions or comments about this Policy, please contact us via email at hello@wisetelecoms.ng.