Data Protection Policy

Summary of how Wise Telecoms collects, processes, stores, and protects Personal Information in compliance with GDPR and Nigeria's NDPA/NDPR requirements.

Scope & Preamble

Wise Telecoms is committed to accuracy, confidentiality, and security of personally identifiable information. This Policy covers collection, use and safeguarding of personal information for services offered via the Platform (www.wisetelecoms.ng and the mobile app).

Key Definitions

Account: user account on the website or app.
Consent: user's express agreement to process personal data.
Data Subject: individual whose personal data is processed.
Data Controller: the entity determining purposes/means of processing.

Principles of Data Protection

Wise Telecoms follows lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity & confidentiality in processing personal data.

Legal Basis for Processing

Processing is performed on legal grounds such as Consent, Contractual Necessity, Legitimate Interests, or Legal Obligation as applicable.

Data Subject Rights

Data Subjects may exercise rights including Access, Rectification, Erasure, Restriction, Portability and the Right to Object as described in the policy. Contact via email (hello@wisetelecoms.ng) is provided for exercising these rights.

Data Security

Measures include restricted access to authorized personnel only, encryption in storage and transit where appropriate, anonymization where possible, and regular audits and assessments.

Children’s Privacy

Services are not intended for individuals under 13; the Company does not knowingly collect personal data from children without parental consent. If discovered, such data will be removed.

Data Breach Response & Notification

Immediate containment and assessment following discovery.
Internal investigation to determine scope and impact.
Notification to supervisory authorities (e.g., NDPC) without undue delay and no later than 72 hours where required.
Notification to affected individuals where there is a high risk to their rights and freedoms, with details on steps to take.
Record keeping of breaches and remediation steps; review of security measures and staff training.

Training, Updates & Contact

Employees receive regular training. The policy may be updated; the most recent version is posted on the Platform. For questions contact: hello@wisetelecoms.ng.